Orders are shipped from our fulfillment centers in New Hampshire or California. Please allow 72 hours for order processing, and then depending on where you live your order should arrive within five to seven (5-7) calendar days after it is dispatched. For international orders, all Import and custom charges are to be paid by the receiver
Which is why we're proud to offer a 30 day satisfaction guarantee. Customers may return their products within 30 days of receiving their order (at the customer's expense). You must contact our Customer Support Team for details and assistance with returning your product with an RMA request that will let us know to expect your return with an approved RMA Number. We will not except a return without an approved RMA request with an RMA Number.
You will receive an automatic notification with tracking information as soon as your order is on its way!
For approved returns please include the RMA Number and send it to:
Attn: Life Heater Return
PO Box 448, Atkinson, NH 03811
Once your return arrives at our warehouse, our team will issue a refund in the original form of payment within 7-14 business days.